I was very happy to be told yesterday that I have successfully completed my mediation training. The training is accredited by the Civil Mediation Council and was provided by the excellent @AlignMediation. I am now providing mediation services through ECS aimed at resolving commercial disputes, particularly between the public and private sectors. There are so many good reasons to use mediation instead of litigation, including: Speed - the time for resolving disputes through th

Ok, so I have to admit that video calling platforms are almost all better than a tin can and a piece of string. But one of the weaknesses of video calls is the potential to lose focus and miss crucial information that is being conveyed. In business and personal interactions this can be very unhelpful. It's well known that communication is heavily influenced by non-verbal signals (eg facial expressions), tone of voice and finally by what is actually spoken. In a physical meeti