Transforming debt collection in the public sector


At a time when the ethical performance of major UK institutions is under increasing scrutiny, the public sector has fallen way behind the private sector in ethical standards and effectiveness in debt collection.


Balance sheets in the public sector carry significant debt and the impact of poor collection practices only increase demand on public services such as health, housing and social care. The National Audit Office recently stated that the minimum impact of poor collection practices on public services was c. £250m and the cost to the UK economy as a whole was c. £900m.

Our founder and chief executive, Michael Hainge, created a new approach in June 2017 when he established a pioneering joint venture - H&F Ethical Collections -  between the London Borough of Hammersmith and Fulham and the leading ethical debt purchaser, 1st Credit (now known as Intrum). 

By bringing high ethical standards and modern collection approaches to the council, Hammersmith and Fulham announced an end to using bailiffs to collect council tax from April 2018. The evidence to date has that by taking a more ethical approach, collections have improved and the harm previously caused by the use of bailiffs has come to an end.

We have developed a powerful analytical approach that will identify strengths and weaknesses in your current collections as well as the opportunities for rapid and sustained improvement. We work with local authorities as well as a range of private sector firms to ensure best practice is always available to us and to our clients.